Troubleshoot Zaps

Learn how to Troubleshoot Zaps and get more help.

• How to troubleshoot errors in Zaps

  Zaps can connect with over 8,000 apps, making it difficult to cover every specific error scenario. However, the follo...

• How to troubleshoot held Zap or step runs

  If your Zap or step run is held, it can be due to several causes. This article explains how to troubleshoot held runs...

• Zaps will not interpret values with curly braces as inputs

  In Zaps, when you wrap values in double curly braces, like {{value}}, the Zap will interpret it as a special kind of ...

• Zap is not working

  Your Zap might not be working for a number of reasons. You can use over 8,000 apps in Zapier, making it difficult to ...

• Zap limits

  Zapier and the apps that you use have limits to ensure their infrastructure can efficiently serve all customers.Zap s...

• Set up custom error handling

  Available on plans: Free Pro Team Enterprise Use the error handler to customize how your Zap runs if i...

• Zap is triggering but missed some runs

  Your Zap is running, but you notice that it missed some data from the trigger app that should have triggered your Zap...

• Zap is running slower than expected

  Your Zap is not running when you expect it to. Cause Your Zap uses a polling trigger and the polling interval is long...

• Zap is not running

  If your Zap is not running, this may be due to several reasons. Your Zap errored too many times Zapier will automatic...

• Zap isn't triggering

  You check your Zap History and do not see a new run but you know the trigger event happened on your trigger app.  Cau...

• My dropdown menu is not displaying all values

  If you're looking for a specific option in a Zap field and cannot find it, it may be because the app is paginating it...

• Zap is not sending data

  When your Zap is on, you might notice that:  Your trigger is not sending data to your action steps, despite your Zap...

• Zap is creating duplicate data

  When testing your Zaps or when they run live, you notice that data sent to one or more connected apps is duplicated. ...

• Can't turn on or publish Zap

  If you’re having trouble turning on or publishing your Zap, it could be due to one of the following issues: Tip If...

• Can’t find trigger event

  If you can’t find the event you’re looking for when you set up your Zap trigger, it might be due to one of the follow...

• Zap trigger test fails

  When you test your Zap trigger, you may sometimes notice that no data is found or that the Zap does not find the most...

• Zap field will not accept your data

  When attempting to test your Zap step, or when your Zap is live, you notice that you receive an error referring to a ...

• Dropdown menu in Zap field is empty or missing items

  In Zap fields, dropdown menus are used to select and use possible values. Learn how to troubleshoot why your dropdown...

• Zap error: Zap has diverged too much

  In your Zap history, your Zap run has the status Stopped/Errored. Your Zap step displays the error message: Task was ...

• Why are old items triggering my Zap?

  In rare cases, a polling trigger cannot recognize that an item is not new, so it triggers the Zap from previously see...

• Why is there a section called “Extra Fields” on my Zap action?

  When you're setting up your Zap action, you may see a new Extra Fields section appear at the bottom of your action in...

• Why do I need to upgrade to publish my Zap?

  Within the Zap editor, when you try to publish your Zap, a dialog box appears that says “Upgrade to Pro to publish th...

• Zaps are missing from your account

  If you create a Zapier account with your email address and password, then later login with a Google account associate...

• Zap is stuck in a loop

  Zaps can get stuck in “loops” where they run over and over again from the same data. Loops can quickly use up your pl...

• Why is the record I created in a previous step not being found when the Zap runs?

  If you're mapping a custom value from an object you've created in a previous step, it may not exist yet. You can reso...

• Why is my Zap action adding the same data each time it occurs?

  If your Zap sends the same data every time it runs, rather than new data from the trigger event, it could be because ...

• Zap dates or times are incorrect

  Depending on the Apps you're working with, sometimes it may be the case that your Zap isn't sending on the date infor...

• Error: “Task was stopped because its Zap was turned off”

  Symptoms You may see the error message “Task was stopped because its Zap was turned off” in the details of a Zap run ...

• Error: The app did not respond in-time

  After attempting to test a Zap trigger or action, you may see an error that says: We had trouble sending your test t...

• Fix "Required field is empty" errors in Zaps

  Most action apps will have required fields, which require you to select or enter data. If a required field is empty, ...