Upgrade, downgrade or cancel your Zapier plan – Zendesk

You can upgrade, downgrade, or cancel your Zapier plan at any time directly through your Zapier account.

Select a different Zapier plan

Account plan changes can be done at any time. To change your plan:

Visit the Billing and usage page.
Click the Manage button.
Select a plan.
Select if you want to pay monthly or annually.
Customize your plan with add-ons.
Select an existing payment method or provide a new one. Learn more about payment methods.

Tip

Select annual billing to save 33% on the monthly price.
Add your tax ID when you upgrade to have it appear on all invoices.

Plan changes on Team or Enterprise plans

Only the account owner can make plan changes on Zapier for Teams plans. On Enterprise plans, the account owner and any super admins can make plan changes.

Upgrade your plan

When you upgrade your Zapier plan, changes take effect immediately, so you can start using your new features right away. Your account's billing date and number of tasks will reset when you upgrade.

You'll be charged for the price of the new plan minus any remaining time from your previous plan. Zapier calculates the remaining time on a per-day basis and issues a credit that's used before charging your payment method. Any tasks used through pay-per-task billing prior to the upgrade will also be charged at that moment.

Example

Your current plan costs $50 monthly, and you decide to upgrade to a plan that costs $80 halfway through the current billing cycle. You still have 15 days left in your current plan, so Zapier will apply $25 in credit to your account and charge $55 at the moment of the upgrade. On the next billing date, Zapier will charge the full amount, $80.

Change the billing cycle interval

Zapier offers two billing cycle options: monthly and annually. If you change from one to the other and credits remain from the previous plan, all credits will be applied before a new charge is made.

If you've signed up for any add-ons, their billing cycle will also change.

Note

Annual plans offer a 33% discount on monthly prices.
- If you switch from annual to monthly, you will lose the discount.
Monthly billing cycles begin on the day of the month when you last upgraded to monthly billing.
- You'll be charged at the beginning of your billing cycle.
- You can view this date on your Billing and usage page.

Downgrade your plan to a lower tier

When you downgrade to a lower tier, changes occur at the end of that monthly or annual billing cycle. You may lose access to certain features, but you'll still have access to them until the end of the billing cycle. Learn more about how downgrades work.

Stop a downgrade

If you start a downgrade and then change your mind, you can return to your current plan any time before the end of the billing cycle. To cancel an upcoming downgrade:

Visit the Billing and usage page.
On the banner that shows the downgrade date, click Cancel downgrade. Your account will stay on the current plan.

Cancel your plan

You can cancel your plan anytime from the Billing and usage page.

Visit the Billing and usage page.
Click the Manage button.
Select Zapier's Free plan.

The change will take effect at the end of the current billing cycle, and you will no longer be charged for the plan. You may still receive charges for pay-per-task usage from the current billing cycle.

If you decide to cancel, you'll still have access to the product until the end of that billing cycle. Zapier subscriptions are non-refundable. Learn more about Zapier's refund policy.

Plans with pay-per-task charges

If you used pay-per-task billing, you may receive charges related to extra tasks after canceling.

Monthly billing: You may see charges for extra tasks at the end of the last billing cycle.
Annual billing: Pay-per-task billing is charged monthly, so you will see a charge at the end of the last month in which your account used extra tasks.

Add-ons

Canceling your paid Zapier account does not affect existing add-ons, as you can only cancel one plan at a time. Learn more about canceling a Zapier add-on.

Cancel your Zapier trial

If you're on a Zapier trial and decide you no longer want to use it, you do not need to do anything. If you did not enter a payment method during the trial, you will not be charged at the end of the free trial. Your account will be put on the Free plan, and you can upgrade at a later date. You can delete your Zapier account at any time.

If you've added a payment method to your account and would like to remove it, contact Zapier support.