How is Zapier Agents usage measured? – Zendesk

Your Zapier Agents usage is measured by the number of activities your agents use and limited by the plan you choose. This guide will explain how billing and usage cycles work and what is considered an agent activity.

Beta

This product is in open beta. It’s available for use but still in active development and may change.

What is an activity?

An activity is any billable action that your agent takes. Each time one of the following happens in Zapier Agents, it's counted as one activity:

An agent uses a trigger.
The agent answers a question using a knowledge source.
The agent runs an action.
The agent performs a web browsing or scraping request.
The agent performs a web search.
You send a message to an agent using the Chrome Extension.

Note

Testing an agent does not count as an activity.
Using activities does not affect your Zapier task usage.

Example

Example 1 - using the agent directly

You have an agent that runs once a day and does the following:

Checks your email inbox for a specific keyword.
Summarizes each email that contains that keyword.
Runs an action that adds each as a new task on your Trello board.
Runs another action to send you a message on Slack about the new tasks.

Each morning, if only one email is found, this action will count as four activities. If two emails with the specific keyword are found, then this action will count as seven activities. The first check would bring both emails, so it would not be run twice.

Example 2 - using the agent through the Chrome extension

You navigate to a LinkedIn profile and send a message to your agent through Zapier Agents's Chrome extension. This triggers the following:

The agent uses the information in the profile to determine whether a person's current company is already on the list within your knowledge source.
If it's not in the knowledge source, the agent then does a web search for more information on the company.
Finally, the agent runs an action that adds new company information to your knowledge source.

Result 1 - The company is already in the knowledge source

If the company is already in the knowledge source, this process counts as three activities:

Send a message through the Chrome extension.
Use a trigger.
Search for an answer within the knowledge source.

Result 2 - The company is not in the knowledge source

However, if the company is not there, it counts as five activities:

Send a message through the Chrome extension.
Use a trigger.
Search for an answer within the knowledge source.
Search the web for information on the company.
Runs an action that adds new information to the knowledge source.

Available activities per plan

Each Zapier Agents plan offers a different level of activity and amount of data that can be stored for knowledge sources. Learn more about the different Zapier Agents plans.

Note

If you have a Team or Enterprise Zapier account, all the users on your account will share a pool of activities. For example, if you have an Agents Pro plan, your account members will share 1,500 activities across all the agents they create.

Activity limit per run

Additionally, each time an agent runs, it can complete a certain number of activities on its own, to avoid accidentally using up your activities. The number differs depending on your plan:

Free plan: 10 activities.
Paid plans: 40 activities.

If your agent reaches this limit and has more actions to complete, it will request your input before continuing.

Activity and billing cycles

The activities included in your Zapier Agents plan last for a month, and the limit is reset on the same date every month.

The billing cycle is defined by the date when you signed up for your account. If you signed up on the 10th of January, for example, your usage will reset every month on the 10th. This applies to both monthly and annual plans.

You can upgrade to a paid Zapier Agents account at any time. When you upgrade from a free account to a paid one, the date when you upgrade becomes your new billing cycle date and your activity limit is reset at that moment.

What happens if I reach the activity limit?

If you reach your plan's activity limit:

Your agents will no longer run.
You will not be able to use any actions.
The agent will not be able to browse or scrape web pages.
The agent will not run web searches.
Your agents will not receive trigger events from any apps.
Your agents will not be able to find data on your knowledge sources.
Your agent will not be available through the Chrome extension.

You can still chat with your agent even if you reach the activity limit. Zapier will email you once you reach 80% of your activity limit and again once you reach your full limit.

Manage your usage

Zapier Agents displays your activity usage in the left sidebar. Click Activities to see how your agents are using activities.

If you're a member of a Team or Enterprise account, the Activities counter you see is for the entire account. However, the Data usage page will only display activities related to your own agents, actions, and knowledge sources.

Manage your billing

Zapier Agents is billed as an add-on to your Zapier account. Learn how add-ons work, including how they appear on your invoices and how you can cancel an add-on.

Provide feedback and get help

Submit a feature request, provide feedback on existing features, or get help from the Zapier Agents team. You can also discuss Agents with other users on Zapier's Early Access Program Slack.