If we cannot charge your account, the system will retry up to three times after the initial failed attempt every 72 hours and email you a notification about the issue. Your Zaps will continue running during this period.
Manually retry a payment
You can retry a declined payment at any time. To retry a payment:
- Go to Billing and usage.
- In the Payment information section, an alert will display two buttons. You can:
- Click Pay invoice to retry your current payment method.
- Click Update your payment information to edit the information before retrying.
- Once you click Pay invoice, you'll be shown the amount to be charged.
- Click Pay now.
Note
Note- In Team and Enterprise accounts, only the Owner or Super admins can retry payments.
- If your card requires additional security authentication (3D Secure), you will be prompted to complete that verification step before being charged.
Why was my payment declined?
To protect your privacy and security, banks do not provide Zapier with specific reasons for declining a payment. If you have questions regarding a declined payment, please contact your bank.
If your payment is declined, check the following:
- Card number, expiration date, and billing address.
- CVC (a three-digit number usually present on the back of your card).
- 3D Secure authentication: your bank may require you to complete an additional step to authorize the payment.
What if Zapier still cannot charge my card?
If the charge does not go through after the last automated retry:
- Your account will be downgraded to a Free plan.
- You will receive an email notification with instructions on how to reactivate the account.
To reactivate a paid account, update or change your payment details. You can then re-select your Zapier plan.
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