How to get started with OnceHub on Zapier

OnceHub and Zapier connect to automate your work. You can trigger actions when contacts are captured and create new bookings or update CRM records.

Prerequisites

To use the OnceHub app on Zapier, you must have:

An OnceHub account with at least the Schedule plan.
At least one configured booking calendar, booking page, routing form, or chatbot in OnceHub to trigger Zaps.

To create an app connection to OnceHub on Zapier:

Go to the Apps page.
Click + Add connection.
A new dialog box will appear. Search for and select OnceHub.
Click Add connection.
A Connect an Account page will open in a browser tab or window.
Complete the following fields:
- API Key: Enter your OnceHub API Key.
- ID: Enter your OnceHub Login ID.
- Learn more about generating your OnceHub API Key and Login ID.
Click Yes, Continue to OnceHub.

Your OnceHub account is now successfully connected to Zapier.

Triggers

Contact Captured (Instant) - Triggers when a contact is captured
Contact Updated (Instant) - Triggers when a captured contact is updated
Conversation Abandoned (Instant) - Triggers when a chatbot conversation is abandoned by a website visitor
Conversation Started (Instant) - Triggers when a website visitor starts interacting with your chatbot
Booking Canceled (Instant) - Triggers when an existing booking is cancelled
Booking Completed (Instant) - Triggers when the date and time for a booking has passed
Booking Rescheduled (Instant) - Triggers when a booking is rescheduled
Contact Lifecycle Event (Instant) - Triggers when a contact is captured or updated
Conversation Lifecycle Event (Instant) - Triggers when the status of a conversation is changed to "Reached-out", "Started", "Closed", or "Abandoned"
Conversation Closed (Instant) - Triggers when a chatbot conversation reaches its end, or when a website visitor engages with a new chatbot
Booking Lifecycle Event (Instant) - Triggers when the status of a booking is changed to "Scheduled", "Rescheduled", "Canceled", "Completed", or "No-show"
Booking Cancelled and Rescheduled (Instant) - Triggers when a booking is canceled and replaced by a new booking
Booking No-Show (Instant) - Triggers when the status of a booking is manually changed to "No-show"
Booking Scheduled (Instant) - Triggers when a new booking is scheduled

Searches

Actions

API Request (Beta) - This is an advanced action which makes a raw HTTP request that includes this integration's authentication

Zaps may not trigger if using "Booking with approval" mode. Bookings must be approved in OnceHub before the trigger runs.
Booking Completed trigger only runs after the appointment time has passed, not when the booking is made.