How to get started with Adobe Acrobat Sign on Zapier – Zendesk

Connect to Adobe Acrobat Sign on Zapier

Adobe Acrobat Sign uses OAuth to authenticate your account on Zapier.

Required authentication fields

Log into Adobe Acrobat Sign to authenticate.
Grant Zapier permission to access your account if prompted to.

About Adobe Acrobat Sign's app

Are self-hosted or cloud-hosted accounts supported?	Cloud-hosted accounts only
Is a paid Adobe Acrobat Sign plan required?	Yes	You must have an Adobe Acrobat Sign business plans or a free Adobe Sign Business Trial to use the Zapier integration. You might get the error message "Zapier could not connect to your account. access_denied". To fix this, either upgrade their plan or use trial account to try out the integration. View Adobe Acrobat Sign's plans.
Are any special account permissions required?	No
Are there usage limits?	Yes	Each account is limited to a certain number of requests per hour, as defined by Adobe Sign's API rate limits. These limits depend on the type of Adobe Sign plan. Additionally, user's ability to send agreements is based on the number of transactions included in your Adobe Sign plan. Refresh token lifespan is 60 days.
Are there pagination limits?	No
Do trigger samples use real data from your account or generic data?	Not applicable
Are custom fields supported?	Yes	Adobe Sign allows users to create custom form fields in their agreements (e.g., Name, Email, Company). These fields are supported in the Zapier integration. When an agreement is signed, field values can be accessed using Zapier’s “Form Field Data Extracted” trigger. This data can then be mapped to other apps like Google Sheets, Salesforce, etc. Custom fields must be present in the original document or template used in Adobe Sign.
Do update actions overwrite or append to existing data?	Not applicable
Is there any additional info?	Yes	If you're not regularly using your Adobe Acrobat Sign app on Zapier, your connection may eventually expire. This happens because Adobe Sign's refresh tokens are only valid for 60 days. To help maintain an active connection, it's a good idea to set up a scheduled trigger—like a Zap that runs at regular intervals, even if it does not perform any action. This keeps the integration active in the background and helps prevent token expiration. Find additional info about using Adobe Acrobat Sign in Zapier.