Cancel Non-Delivered Amazon.com Orders in Procurify

1. Log into Amazon.com, under your work account, and check your orders.
   • If the order has been seen as purchased, request a refund via Amazon.com.
2. Let Procurify know to cancel the items or cancel the items yourself.
   • Entire Order is Missing
     
     • Click the Help Me button on the top menu and chat with support. Ask them to remove the order.
     • Email [e-mail] and ask them to delete the order.
   • Part of Order is Missing
     1. Mark it as a FAIL in the Receive section.
     2. Go to the Purchase Order and change the price of missing items to $0.00. (You can instead remove the item altogether. Removing all items from a Purchase Order will delete the Purchase Order.)
     3. Close the Purchase Order.