How to Dispute a Charge

If you believe a charge is incorrect — such as duplicate billing, tax errors, or discrepancies in quantities — follow these steps:

1. Email [e-mail] within 14 days of the invoice date.
2. Include your invoice number, a brief description of the issue, and any supporting documentation (e.g. screenshots, receipts).
3. Our billing team will respond within 3 business days with resolution options or clarifying questions.

Note: Disputing a charge does not automatically place an account on hold. Please continue normal payments unless advised otherwise.